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5 Star rated for a reason. We take care of our customers with great local support you can depend on.
Who is Echo Broadband?
Why do business with a local company?
How do I sign up?
What speeds do I need?
What if I need to switch to a different provider? 
Are there any data caps on my internet?
Are there any service contracts? Do I keep my plan for a required amount of time?
Will my Wi-Fi be as fast as a wired connection?
What other fees are associated with my internet plan?
What does your installation process look like?
Do I need a modem?
Do you provide a Wi-Fi router? 
Wi-Fi routers come in many shapes and sizes. We have a list of features that we believe make a good router. We do not sell routers directly, as we are not a manufacturer, but have had some good experience with several brands. We are more than happy to look over your needs and help find some possible solutions.

The basic features of a router we recommend for our customers are: 
  1. The router should be dual-band, or have both the 2.4Ghz Wi-Fi and 5Ghz Wi-Fi. This is important as the older 2.4Ghz Wi-Fi is very slow and prone to interference.
  2. The router should allow you to change the Wi-Fi names of the 2.4Ghz and 5Ghz individually. We've found that many devices, when they see the same name on both 2.4Ghz and 5Ghz, will get stuck on the 2.4Ghz Wi-Fi (looking at you, Apple).
  3. Ideally, the router should allow you to change the channel width of the 5Ghz Wi-Fi. Most routers ship with a setting on the 5Ghz Wi-Fi that makes them prone to interference from neighboring routers. Changing this settings can drastically improve your Wi-Fi connection to the router.
How long does a standard install take?
What forms of payment do you accept?
When is my account billed?
What taxes or fees can I expect on my bill?
Do you have any contracts?
Can I move my service with me if I'm moving to a new home?
Do you offer any discounts or referral options?
What if I can't pay my bill on time?
What is Echo Broadband's policy on non-payment?
Does Echo Broadband have a Service Level Agreement?
What equipment does Echo Broadband own?
Does Echo Broadband collect data on my internet usage?
What plans do you have for small businesses? 
Can you install service at apartments or multi-dwelling units?